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Safe Gaming

Responsible Gaming – Have Fun at TowerRush, Not an Addiction

Towerrush believes gaming should be a healthy form of entertainment. We care about every member's mental and financial well-being, and we're always here to support responsible gaming.

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TowerRush's Responsible Gaming Commitment

We want to do more than entertain – we want every member to stay happy and healthy. That's why responsible gaming tools and support services are a core part of our platform. Gaming should never become a source of harm. That's our promise.

Why It Matters

What Does Responsible Gaming Mean?

Responsible gaming means approaching gaming purely as entertainment – not letting it become a central part of your life. Playing for fun rather than to win money is the foundation of responsible gaming.

At towerrush, we encourage every member to set their own gaming limits. Recognizing early on when gaming shifts from entertainment to a problem – and taking the right steps – can prevent a great deal of harm.

Online gaming is growing fast in Bangladesh, and so is the risk of addiction. towerrush takes that risk seriously and is actively working to help players stay in control.

Remember – chasing losses by playing more is never the answer. Every game round is independent and has no connection to previous results. Keeping this in mind makes it much easier to stay in a healthy mindset.

Keep in Mind: Gaming is for entertainment, not income. Play within your budget – never wager more than you can afford to lose without it affecting your finances.

How to Build Healthy Gaming Habits

  • Decide how long you'll play and how much you'll spend before you start.
  • Don't play when you're tired, stressed, or under the influence of alcohol.
  • Avoid the urge to chase losses by continuing to play.
  • Make time for family, friends, and hobbies outside of gaming.
  • Review your gaming budget and time spent each week or month.
  • If you feel like you're losing control, take a break immediately.

Self-Assessment

Answer these questions honestly. If more than one answer is yes, please seek help.

1

Are you spending more than you planned on gaming?

2

Do you feel the urge to play again just to win back what you've lost?

3

Has gaming been cutting into your time with family and friends?

4

Finding it hard to stop playing?

5

Finding it hard to focus on work or studies?

6

Have you taken on debt or dipped into your savings to keep playing?

If you answered "Yes" to 3 or more questions, please contact support.

Protection Tools

TowerRush Responsible Gaming Tools

You'll find these tools in your account settings. Activate them at any time.

Deposit Limit

Set daily, weekly, or monthly deposit limits. Lowering your limit takes effect immediately; increasing it requires a 24-hour waiting period.

Instant Activation

Session Timer

Set a time limit before you start playing. Once the session ends, towerrush will automatically send you a reminder.

Customizable

Reality Check

You'll receive periodic pop-up notifications showing how long you've been playing and how much you've won or lost.

Reminder

Cooling-Off Period

If you need a break, set a cooling-off period of 24 hours up to 6 weeks. Deposits will not be possible during this time.

Temporary Break

Self-Exclusion

For a longer break, self-exclude for anywhere from 6 months to permanently. Making this decision takes courage.

Permanent Option

Gaming History

View your full history – time played, total deposits, and total withdrawals – at any time.

Transparent Records

Warning Signs

Recognize the Signs of Addiction

Gaming addiction doesn't happen overnight – it builds gradually. Stay alert if you notice any of the following signs.

Overspending Your Budget

You are spending money meant for essential household expenses on gaming.

Chasing Losses

You feel a strong, recurring urge to keep playing in order to recover lost money.

Social Withdrawal

Spending more time gaming and less time with family and friends.

Sleep Problems

You're staying up late to play, and your sleep has become irregular or reduced.

Debt Burden

Taking on debt or draining your savings to fund your gaming.

Tendency to Hide

Lying to or hiding the truth from family about your gaming.

Ways to Get Help

Seeking Help Is a Sign of Strength

Acknowledging a problem and asking for help is not weakness – it takes courage and good judgment. TowerRush is always here for you.

1
Give Yourself a Break

When you feel the urge to play, wait 10 minutes. The urge usually passes.

2
Use towerrush Tools

Set a deposit limit or cooling-off period. It lets the system help keep you in check.

3
Tell Someone You Trust

Talk to a family member or trusted friend about what you're going through. Don't face it alone – reach out for support.

4
Contact Support

Reach out to towerrush Customer Care. We're here to help, not to judge.

5
Seek Professional Help

If needed, consult a mental health professional. We can help connect you with the right resources.

If you have an immediate concern about yourself or someone else, reach out to towerrush via live chat right now. We're here to help you take the right steps.

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For Parents

Towerrush is strictly an 18+ platform. Please make sure children and teenagers in your household cannot access it.

  • Use parental control software on your computer or smartphone.
  • Keep your account password out of reach of children.
  • Have an open conversation with your child about online gaming.
  • If you have any concerns, contact towerrush support right away.

Self-Exclusion Process

Self-exclusion means stepping away from towerrush for a set period or permanently. The process is simple.

  • Go to the "Responsible Gaming" section in your account settings.
  • Choose the self-exclusion option and set the duration.
  • No marketing messages will be sent during an exclusion period.
  • Deposits and logins will not be possible during the exclusion period.

You can also contact our support team directly and we will help you close your account.

FAQs

Responsible Gaming FAQ

Yes, limits can be increased. However, this is intentionally made slightly inconvenient – you will need to wait 24 hours before an increase takes effect. This delay helps prevent impulsive decisions. Decreasing a limit always takes effect immediately.

Yes, completely safe. Your account is locked during self-exclusion, but your balance remains secure. Once the exclusion period ends, you can submit a request to withdraw your funds.

Contact towerrush support and explain the situation. We consider third-party requests as well. You can also speak calmly with the person involved and encourage them to seek professional help.

No. Using a deposit limit or session timer has no impact on your bonus eligibility. However, if a deposit limit prevents you from meeting the minimum deposit requirement of a promotion, you will not receive that bonus.

No. When the exclusion period ends, your account is not reopened automatically. You must actively contact support to request reactivation. This extra step is intentional.

Play Responsibly

Start Playing Safely Today

Enjoy towerrush responsibly and safely. Not a member yet? Join today and start using our responsible gaming tools from day one.

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Need help? Chat with us – available 24/7

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